How to Report a Bug or Technical Issue After Installing the Game

Introduction

If you experience a crash, freeze, missing texture, audio issue, or another technical problem in STAR WARS: Galactic Racer™, this guide explains what to do first and what information to include when you contact support. Sharing the right details helps the team investigate faster and troubleshoot more efficiently.

Issue description

Technical issues can happen after installation or during gameplay on console or PC. Common examples include game crashes, freezing, visual glitches, audio problems, error codes, or issues that only appear in a specific mode, track, or menu.

Signs

• The game closes unexpectedly or stops responding.
• Textures, audio, or other assets do not load correctly.
• You see an error code or warning message.
• The issue happens every time, or only in a specific mode, track, or menu.

Basic troubleshooting steps

Before you contact support, try these quick steps to rule out common causes.

1. Restart the game.
2. Restart your console or PC.
3. Make sure your system software is fully updated.
4. Make sure STAR WARS: Galactic Racer™ is fully updated.
5. Try to reproduce the issue and note exactly where it happens.

Information to gather before contacting support

Include as much of the following information as possible when you submit a report. This helps support identify patterns and narrow down the cause.

• Platform you are using, such as console or PC
• Your region
• Exact time the issue happened
• Short description of what you were doing when the issue started
• Any error code or message you saw
• A screenshot or video, if you can capture one
• Whether the issue happens every time or only in a specific mode, track, or menu

How to contact support

Contact STAR WARS: Galactic Racer™ support, select the "I'd like to report a bug form" and include the details above in your message. If possible, attach your screenshot or video and mention any steps you already tried. The more complete your report is, the faster the team can review it and help you troubleshoot.

Next steps

• Submit your report to STAR WARS: Galactic Racer™ support.
• Keep any screenshots, video clips, or error messages available in case support asks for more details.
• Watch the help center for updates or additional troubleshooting articles.

Additional information

If you are reporting a recurring issue, try to record the exact steps needed to reproduce it. This can help support confirm the problem more quickly and determine the best fix.