How do I request a refund?

For any game refund, you must contact the store or retailer where you have bought the game. This is because we cannot provide direct refunds. Please keep in mind that most platforms and retailers have a designated refund period, so you need to request a refund within that timeframe, or you may no longer be entitled to one. 

You can review the refund through the stores’ support. Please keep in mind that physical retailers’ guides may change. Please contact their support directly.

PS5: https://www.playstation.com/en-us/support/ 

Xbox: https://support.xbox.com/en-US/contact-us 

Steam: https://help.steampowered.com/en/ (you must be logged into a Steam account)

Epic: https://www.epicgames.com/help/assistant 

If you have any other problem with the game, or any game related questions, please contact us through our player support.