How to contact us.

For reaching the Support team, please go first to our main Support page. On the top right corner, you should be able to see the “Submit a request” button. That will take you to the next step. 

You will see a dropdown menu. Here you can choose between the following issues: 

• Connection issues – Select this for any network issues you may be facing.
• Technical issues – Select this if you require any performance, crashes or installation help.
• I’d like to report a bug – Select this to report a bug. It will open up a guide with the information we need to identify bugs, reproduce them, and work to fix them.
• Billing/purchase issues – Select this if you have any questions related to your game purchase, physical editions, and general policies around purchases.
• Game related questions - Select this if you have any game specific questions around features or in game content.
• Player behavior & code of conduct questions – Select this to report a player or appeal a ban.
• Other – Select this if you believe your query does not fit into any of the other categories.

Let’s use Connection issues as an example

You will see information fields you need to fill in. Some have an asterisk next to them which means that this is obligatory information you need to fill in to be able to send the request.

Once you have filled in all of the relevant information, and the Title and Description of your request, click the submit button. 

That will open the ticket conversation page in which you will be able to add additional comments and reply to our instructions and questions along the way.

You can review your active conversations in the “Requests” button, which is part of the dropdown you’ll find in your profile Icon.