What to Do If You Need Help With a Retailer Pre-Order

Introduction

If you pre-ordered STAR WARS: Galactic Racer™ from a retailer, the retailer is responsible for your order, payment, shipping, cancellations, and refunds. This article explains what to check first and when to contact the retailer or STAR WARS: Galactic Racer™ Support.

What your retailer manages

Your retailer handles all order-related questions for pre-orders placed through their store or website. This includes order status, payment authorization, shipping updates, delivery estimates, cancellations, and refund requests.

• Order confirmation and receipt
• Payment method issues
• Shipping and delivery questions
• Cancellations and refunds

Before you contact Support

Review your order confirmation carefully before reaching out. This helps you confirm the edition, platform, retailer, and estimated delivery details tied to your pre-order.

• Check that the edition matches what you purchased, such as Standard, Deluxe, or Collector’s Edition.
• Confirm the platform is correct.
• Review the estimated delivery date or release timing.
• Make sure your payment method is current and has sufficient funds.

If you pre-ordered from a retailer

If something looks wrong with your order, payment, or delivery, contact the retailer’s support team directly. They can investigate the issue and update you on the next steps.

1. Locate your order confirmation email or receipt.
2. Find the retailer’s name and order number.
3. Contact the retailer’s support team using their official help channels.
4. Explain the issue and include your order details.

If your payment failed

Payment failures for retailer pre-orders must be resolved with the retailer or the payment provider you used. Common causes include an expired card, incorrect billing details, or a bank security check.

• Confirm your billing name and address are correct.
• Check that your card has not expired.
• Ask your bank or card issuer whether the charge was declined.
• Retry the payment only if the retailer instructs you to do so.

If you pre-ordered digitally

For digital pre-orders, make sure you are signed in to the correct account and store where you made the purchase. If the store account is wrong or your payment method is out of date, the retailer or platform store support can help.

• Verify the account used for the purchase.
• Check the store library or purchase history.
• Update your payment method if needed.
• Contact the store or retailer support team for purchase issues.

If you still need help after release

If you are having trouble with game-specific pre-order content after release, contact STAR WARS: Galactic Racer™ Support. Include your order details and the retailer’s name so the team can review your request.

• Order number
• Retailer name
• Edition purchased
• Platform
• A clear description of the issue

Additional information

For the fastest resolution, always start with the retailer for order, payment, shipping, cancellation, and refund questions. Contact STAR WARS: Galactic Racer™ Support only for game-specific issues that remain after release or when you need help identifying the correct support path.